All products sold on this website are for Research Use Only (RUO). Not for human or veterinary use. Not approved by the FDA for any therapeutic purpose.

>99% Purity | Same-Day Shipping | 24/7 Research Support | Free Shipping $200+

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Our research support team is here to assist with orders, product questions, order support, and more.

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Email Support

Get personalized help from our research support team. Best for order inquiries, product questions, and detailed technical support.

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support@vicipeptides.com

What to Include in Your Message

Order Number

For order inquiries, include Your order number for faster assistance.

Product Details

Specify which peptide you're asking about for accurate uidance.

Clear Question

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Frequently Asked Questions

1. How quickly will I receive a response?

Our support team is available 24/7 with an average response time under 10 minutes. Email us at support@vicipeptides.com or call (591) 556-2659 and you’ll hear back from a real researcher-support specialist — not a bot, and not a Tier-1 outsourced desk.

As soon as your order ships, we email a tracking link to the address on file. Orders placed before 3pm EST ship the same business day from our U.S. facility; orders placed after ship the next business day. Most U.S. orders arrive within 3–5 business days after shipping. If your tracking hasn’t updated within 48 hours of the shipping confirmation, email support@vicipeptides.com with your order number and we’ll look into it.
We’re sorry that happened. Email support@vicipeptides.com within 48 hours of delivery with your order number and clear photos of the issue (photo evidence is required for all claims). Once verified, we’ll send a free replacement — no return shipping, no hassle. Covered by our money-back guarantee.
Every batch is tested by an independent ISO 17025 accredited laboratory that specializes in peptide analysis, across our 5-point protocol: Identification, Purity, Potency, Endotoxin, and Heavy Metals. The full Certificate of Analysis for the batch you received is available on the product page — or email support@vicipeptides.com with your order number and we’ll send it directly.
Yes. We offer volume pricing for labs, institutions, and repeat buyers. Email support@vicipeptides.com with the products and quantities you need and we’ll send a custom quote — usually within one business day.
Our support team includes specialists who can point you to relevant references, commonly used protocols, and the Certificates of Analysis that match your research goals. Email support@vicipeptides.com with a short description of what you’re studying and we’ll help you choose the right peptide. Note: all Vici products are sold strictly for laboratory research use only.
A full COA is available for every batch — including full HPLC chromatograms and results for all five tests in our protocol. You can download it directly from the product page, or request the exact batch COA for your order by emailing support@vicipeptides.com with your order number.
First, double-check the billing address and card details at checkout. If you’re still having trouble, try one of our other accepted methods: all major credit cards, Venmo, Zelle, or cryptocurrency. If the problem continues, email support@vicipeptides.com with your order details (never send full card numbers) and our team will help you complete the order.
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