Privacy Policy

How we collect, use, and protect your personal information.

Vici Peptides (“Vici Peptides,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you use our website at http://vicipeptides.com (the “Site”) or purchase our products, how we use and protect that information, and the choices you have. By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you use the Site. Information you provide to us. This includes:

Your name, email address, phone number, billing address, and shipping address when you place an order or create an account.
Payment information you enter at checkout, which is transmitted directly to our third-party payment processors and is not stored on our servers.
Information you share when you contact us by email, phone, or through our contact form — including the contents of your message and any attachments.
Affiliate or wholesale application details if you apply for those programs.
Product reviews, ratings, or testimonials you choose to submit.
Email address and contact preferences when you subscribe to our newsletter through Omnisend.

Automatically collected information. When you visit the Site, we and our service providers may automatically collect:

Device and browser information (device type, browser version, operating system, screen resolution).
IP address and approximate location derived from it.
Pages you visit, links you click, time spent on each page, referring URLs, and search terms used to reach us.
Cookies and similar technologies (see Section 5 below).

We do not knowingly collect sensitive personal information such as Social Security numbers, government-issued IDs, health records, or precise geolocation.

How We Use Your Information

We use the information we collect to:

Process, fulfill, and deliver your orders, including shipping notifications and tracking updates.
Communicate with you about your orders, customer support inquiries, and account activity.
Send transactional emails (order confirmations, receipts, shipping updates, refund notices).
Send marketing emails and promotional offers through Omnisend — only if you’ve opted in, and you can unsubscribe at any time.
Improve the Site, our products, and the customer experience through analytics and usage data collected via Google Analytics.
Detect, prevent, and respond to fraud, abuse, unauthorized access, and security incidents.
Comply with our legal obligations, enforce our Terms of Service, and protect our rights and the rights of others.

We never sell your personal information to third parties.

3. Information Sharing

We share personal information only with the limited categories of recipients below, and only as needed:

Payment processors (including our credit card, Venmo, Zelle, and cryptocurrency processors) — to process your payment securely. These processors handle your payment credentials under their own privacy and security standards.
Shipping carriers (such as USPS, UPS, and FedEx) — to deliver your order.
Analytics providers — specifically Google Analytics, which helps us understand how visitors use the Site so we can improve it. Google Analytics may set its own cookies and process data under Google’s privacy policy.
Email marketing provider — Omnisend, which delivers our newsletters and promotional emails. Omnisend processes your email address and engagement data under its own privacy policy.
Other service providers that help us run the business, including hosting, customer support tools, and fraud prevention. These providers are contractually required to use your information only to perform services for us.
Legal and regulatory authorities — if required by law, subpoena, court order, or to protect the rights, property, or safety of Vici Peptides, our customers, or others.
Successors — in the event of a merger, acquisition, or sale of business assets, in which case we will notify you before your information becomes subject to a different privacy policy.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. All payment transactions are processed through PCI-compliant, encrypted payment processors, and sensitive information is transmitted over secure TLS/SSL connections. No system is completely secure, however, and we cannot guarantee absolute security. If you believe your account or information has been compromised, please contact us immediately at support@vicipeptides.com.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

Keep you logged in and maintain your shopping cart.
Remember your preferences.
Measure and analyze Site traffic and performance through Google Analytics.
Manage email sign-ups and marketing engagement through Omnisend.
Measure the effectiveness of our marketing campaigns.

You can control cookies through your browser settings or by using the cookie consent options presented on the Site. Blocking cookies may cause parts of the Site to function improperly. We honor “Do Not Track” browser signals where technically feasible.

6. Your Privacy Rights

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your personal information, subject to legal retention requirements.
Opt out of marketing communications (every marketing email includes an unsubscribe link).
Data portability — receive a copy of your information in a portable format.
Withdraw consent you previously provided.

To exercise any of these rights, email us at support@vicipeptides.com with the subject line “Privacy Request.” We’ll respond within 30 days and may need to verify your identity before acting on your request.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you additional rights, including:

The right to know what personal information we collect, use, disclose, and share.
The right to delete personal information we hold about you.
The right to correct inaccurate personal information.
The right to opt out of the sale or sharing of personal information (we do not sell or share personal information as defined under the CCPA).
The right to limit the use of sensitive personal information.
The right not to receive discriminatory treatment for exercising your privacy rights.

To submit a CCPA request, email support@vicipeptides.com with the subject line “California Privacy Request.” Authorized agents may submit requests on your behalf with documented authorization.

8. Children’s Privacy

The Site is intended for adults engaged in legitimate scientific research. It is not directed to children under 18, and we do not knowingly collect personal information from anyone under 18.

If we learn we have collected information from a child under 18, we will delete it promptly.

If you believe a child has provided us with personal information, please contact us at support@vicipeptides.com.

9. Third-Party Links

The Site may contain links to third-party websites, payment portals, or social media platforms.

We are not responsible for the privacy practices or content of those third-party sites.

We encourage you to review their privacy policies before providing any information.

10. International Users

We currently ship only within the United States and our Site is intended for U.S. users.

If you access the Site from outside the United States, be aware that your information may be transferred to, stored, and processed in the U.S., where privacy laws may differ from those in your country.

11. Data Retention

We retain personal information for as long as needed to provide our products and services, comply with our legal obligations, resolve disputes, enforce our agreements, and maintain accurate business and tax records.

Typical retention periods:

Order records: 7 years (for tax and accounting compliance).
Account records: for the life of your account, plus a reasonable period after closure.
Marketing lists: until you unsubscribe or request deletion through Omnisend or by contacting us directly.
Support communications: typically 3 years unless a longer period is required.
Analytics data: retained according to Google Analytics’ default retention settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or a notice on the Site.

Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Vici Peptides
390 NE 191st St, STE 58434
Miami, FL 33179

Email: support@vicipeptides.com
Phone: 561-556-2659
Website: vicipeptides.com

For privacy-specific requests, use the subject line “Privacy Request” or “California Privacy Request” as applicable.